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Conflict Management at Work: Real-World Strategies and Tools

Avatar Mike Clayton · March 24, 2021

Conflict Management at Work: Real-World Strategies and Tools with Mike Clayton

Conflict is an inevitable part of working life. And it’s not always bad.

But often it is. It can be stressful, harm productivity, spoil working relationships and lead to damaging behaviors.

If you have any level of responsibility as a team leader, supervisor or manager, fixing it may well be down to you.

As a manager or a leader, conflict management is a part of your job!

So you need the tools to deal with conflict at work.

And this course will give you them.

More than that, you’ll learn how and why conflict arises and how to minimize it before it takes hold.

Here are the main conflict management topics you’ll cover:

  • The sources of conflict
  • How to listen
  • The effect of personalities on conflict
  • The ways people resist imposed ideas
  • The signs and stages of conflict escalation
  • The steps for de-escalating conflict
  • Strategies for resolving conflict
  • Five ways to handle conflict 
  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes and struggles. Other students and your tutor will support you, endorse your successes and help you with your questions.  

Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

However, the people who may find this most valuable are those who experience conflict in the workplace, especially those in supervisory or management roles. 

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at the international consulting firm, Deloitte, Mike had to deal with conflict among staff and even clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years’ experience of what tools students find most helpful, and 25 years’ experience in business, managing conflicts both large and small.

We have you covered
However, it’s not all been plain sailing. Three times in 25 years Mike has had to use his own ‘Breakdown Routine’ due to the breakdown of a professional relationship. Three times it worked. Managers and leaders he has coached have used it with equal success.

So you see, we have you covered. This course will give you the tools to:

  • Prevent conflict
  • Reduce and reverse its escalation
  • Handle full-blown conflict
  • Recover from the effects of a conflict-induced relationship breakdown.

Course Code: MC1/09

About Instructor

Mike Clayton

Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership and personal effectiveness training.

Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda.

Mike's professional background is 12 years as a project management professional with the London office of international management consultancy, Deloitte. Prior to that, Mike had an academic career in physics, working at the world-renowned Schuster Laboratory of The University of Manchester.

19 Courses

+1 enrolled

Course Includes

  • 22 Lessons

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